After‑Sales Service Policy (Industrial / Commercial / Agricultural Equipment · Global)
Last Updated: July 2026
3.1 Core After‑Sales Principle
This policy applies to all industrial, commercial, agricultural machinery, and supporting products on this website. Warranty duration, warranty scope, after-sales solutions, and maintenance rules are not subject to webpage display standards. All after-sales terms are subject to confirmed agreements via customer service communication.
3.2 Official Warranty Rules
- Within the warranty period, for equipment failures caused by original factory quality problems, component defects, or craftsmanship issues, the manufacturer provides free component replacement, remote technical guidance, and fault diagnosis services.
- Warranty services include free component replacement, free technical consultation, and free remote debugging. All round-trip logistics fees, customs fees, and on-site labor service fees incurred from after-sales services shall be borne by the buyer.
- All warranty parts are officially provided by us. Unauthorized disassembly, modification, or replacement of non-original accessories by users will automatically void the warranty.
3.3 Non-Warranty Scope
The following situations are not covered by free warranty. Paid maintenance services are available at the buyer's cost:
- Failures caused by human damage, improper operation, incorrect wiring, overload use, or failure to maintain equipment per official manuals.
- Damage caused by natural disasters (rainstorm, typhoon, lightning strike, earthquake), transportation collision, extrusion, or water ingress.
- Equipment failure or performance abnormality caused by unauthorized disassembly, modification, repair, or use of non-original parts.
- Daily wear and replacement of consumable parts (filters, belts, seals, blades, hoses, etc.).
- Equipment faults occurring after the confirmed warranty period.
3.4 Return & Exchange Policy
- No free returns or exchanges are allowed without verified factory quality issues.
- For confirmed factory quality problems, buyers must provide fault photos or videos within 3–7 working days after receiving goods. After verification, we provide maintenance, component replacement, or whole-machine replacement services. All round-trip shipping fees are borne by the buyer.
- Customized, non-standard, and specially processed products cannot be returned or exchanged if no quality issues exist.
3.5 After‑Sales Response Service
- Global after-sales inquiries and fault reports will be responded to promptly on working days with one-on-one remote technical support.
- For complex equipment failures, we provide professional technical solutions to assist users in troubleshooting and maintenance.
- All after-sales disputes shall be judged exclusively based on official customer service chat records and confirmed documents.
3.6 Final Interpretation Right
All Privacy Policies, Terms of Service, and After‑Sales Policies of this website are subject to the final interpretation of GTFI. Unresolved disputes shall be settled through friendly negotiation. If negotiation fails, disputes shall be handled in accordance with the laws and regulations of our registered location.